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Customer Service


SHIPPING

Most orders will ship within 24 hours via U.S. Mail, provided the items are in stock. Free Shipping on ALL CONTINENTAL U.S. orders.  International shipping costs will vary.

 

PAYMENTS

We accept Mastercard, Visa, Discover, American Express.

 

100% GUARANTEE

All of our products are of the highest quality and are 100% guaranteed. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 14 days of receipt of your order for Customer Care assistance. If an item is damaged, defective or incorrectly shipped, we will gladly replace it. Canceled and/or returned orders may be subject to the shipping costs.

 

SECURE SHOPPING GUARANTEE

Your credit card information is never shared with us at any point in time.  All credit card payments are processed though a secure website.  You can feel safe when shopping online at Faith Factory Tshirts! 

 

RETURNS POLICY

  • Any defective, incorrect or damaged item may be returned within 14 days of receipt via the U.S. Postal Service. We will gladly ship a replacement and reimburse you for your return postage.
  • Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 14 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
  • Any return that does not comply with the above policy will be subject to a restocking fee. Please call 1(800) 823-5890 for return address.

We recommend insuring your return. Please allow 1week for the return to be received and processed. If you are expecting a return shipment, please allow 1 week for the new package to arrive. If you need further assistance with a return, please contact us.

 

DISCLAIMER

Occasionally, our website may contain incorrect or out-of-date information. Although we work hard to minimize this, we still reserve the right to make corrections.

 

WEBSITE SUGGESTIONS

We value your opinion and input. Please contact us if you have found an error on this site or have a suggestion to make it even better.